Delivery Policy

The Juice Master team is pleased to be able to offer a fast and efficient service for items shipped from our juicy shop. Juice Master only delivers to addresses within the United Kingdom.

IMPORTANT: Orders to Northern Ireland may be subject to local taxes and duties when they are delivered. We advise that youspeak with your local authorities for more information before you place your order, as additional charges are out of our hands.

would like to suggest that you speakStandard Delivery

• Monday to Friday service. Excludes weekends and public holidays.
• Sent via Royal Mail (not tracked)
• Orders delivered within 3-5 working days. Please allow up to 7 working days in case of unexpected delays.
• Charged for service. Price will be quoted at checkout

UK NEXT BUSINESS DAY

• Monday to Friday service. Excludes weekends and public holidays.
• Sent via DHL courier service (trackable)
• Orders placed before 2pm Monday to Thursday will be delivered the next business day.
• Orders placed between 2pm on Thursday and 2pm Friday will be delivered on Monday.
• Orders placed after 2pm on Friday and 2pm on Monday will be delivered on Tuesday.
• Charged for service available on all orders of £100+. Price will be quoted at checkout

FREE DELIVERY ON ORDERS OF £100+

• Monday to Friday service. Excludes weekends and public holidays.
• Courier service sent via DHL (trackable)
• Orders are delivered within 1-2 working days. Please allow up to 7 working days in case of unexpected delays.
• Only available to UK mainland, not Northern Ireland, Highlands and Islands or the Channel Islands.
• Only available on all orders of £100+

ADDITIONAL INFORMATION

• Your delivery options will be visible at the checkout.
• You will receive a confirmation when your item has been shipped. You can trace the order by calling the Juice Master team.
• For any questions about your delivery, please get in touch with the Juice Master team on 0345 130 28 29 or via email:  info@juicemaster.com

PLEASE NOTE THE FOLLOWING

• If you are not home to receive your Standard Delivery via Royal Mail, you have up to 10 business days to collect your parcel once it has arrived at the local post office. If your parcel is not collected within this timeframe, the item may be returned to us, depending on your local post office. If this happens, you will be charged postage to have the parcel redirected back to you, or we will refund the cost of the goods if you do not wish them to be resent to you.
• Delayed orders due to postal strikes are entirely out of our control.
• Any parcels authorised to be left at an address without a signature (Authority to Leave) will be at the customer's own risk.

I HAVE NOT RECEIVED MY ORDER WITHIN THE GIVEN TIMEFRAME. WHAT DO I DO?

• Contact the team on 03451 30 28 29 or by emailing info@juicemaster.com

RETURNING AN ITEM

• If you want to return a faulty, damaged, duplicate, incorrect or unwanted item. Please see our Returns Policy